1. Acceptance of Terms
By accessing or using Aloe Mediation (the "Service"), you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.
2. Nature of Service (Disclaimer)
- Not Legal Advice: Aloe Mediation is a software platform designed to assist professionals and families in managing mediation processes. We are not a law firm, and our software does not constitute legal advice.
- No Attorney-Client Relationship: Use of this platform does not create an attorney-client relationship between you and Aloe Mediation.
- Neutrality: Aloe Mediation is not a party to any mediation or dispute managed on the platform. We are not responsible for the outcome of any mediation.
3. Accounts and Security
- Responsibility: You are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activities that occur under your account.
- Data Accuracy: You agree to provide accurate, current, and complete information during the registration and intake process.
4. Subscription and Billing
- Fees: Professional features require a paid subscription (R199/month). Fees are billed in advance.
- Changes: We reserve the right to modify our pricing with 30 days' notice.
- Cancellation: Please refer to our Refund & Cancellation Policy.
5. Intellectual Property
- Our Rights: The Service and its original content (code, design, functionality) are the exclusive property of Aloe Mediation (Pty) Ltd.
- Your Data: You retain ownership of all data, files, and content you upload to the platform ("User Content"). You grant us a license to host and process this content solely for the purpose of providing the Service to you.
6. Acceptable Use
You agree not to use the Service:
- For any unlawful purpose.
- To harass, abuse, or harm others.
- To upload malicious code or attempt to breach the platform's security.
7. Limitation of Liability (Important)
To the maximum extent permitted by applicable law, Aloe Mediation shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your use or inability to use the Service;
- Any conduct or content of any third party on the Service;
- Any content obtained from the Service; and
- Unauthorized access, use, or alteration of your transmissions or content.
8. Indemnification
You agree to defend, indemnify, and hold harmless Aloe Mediation and its directors from and against any claims, damages, obligations, losses, liabilities, costs or debt, and expenses arising from your use of the Service or your violation of these Terms.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions.
10. Changes to Terms
We reserve the right to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
Contact Us
If you have any questions about these Terms, please contact us at info@aloemediation.co.za.